Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at dpo@rep4.eu.

2. Personal Data We Collect

We collect personal data that you provide directly to us, including:

• Contact Information: Name, email address, company name, and job title
• Account Information: Login credentials and account preferences
• Communication Data: Records of correspondence with us
• Transaction Data: Payment information and billing details
• Technical Data: IP address, browser type, device information, and cookies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent (Art. 6(1)(a)): When you explicitly agree to processing, such as subscribing to our newsletter
• Contract (Art. 6(1)(b)): When processing is necessary to perform our services for you
• Legal Obligation (Art. 6(1)(c)): When we must process data to comply with legal requirements
• Legitimate Interests (Art. 6(1)(f)): When processing is necessary for our legitimate business interests, provided your rights don't override those interests

4. How We Use Your Data

We use your personal data to:

• Provide EU representative services as contracted
• Process payments and manage your account
• Send service-related communications and updates
• Respond to your inquiries and support requests
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Client data: Retained for the duration of our service agreement plus 7 years for legal compliance
• Marketing data: Retained until you withdraw consent
• Technical data: Retained for up to 2 years for analytics purposes

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

To exercise any of these rights, please contact us at privacy@rep4.eu. We will respond within 30 days as required by GDPR.

7. Data Sharing and Transfers

We may share your personal data with:

• Service Providers: Third parties who assist in providing our services (e.g., payment processors, hosting providers)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

When transferring data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.